BYOK troubleshooting

My key is rejected / won’t save

• Double-check you copied the full key (no extra spaces).
• Confirm the key is active in your provider account.
• If you rotated a key, delete the old one and save the new one.

My project fails when BYOK is enabled

Common causes:

• provider rate limits
• insufficient provider credit/billing issue
• provider content restrictions

If a project fails, contact support with:

• your Project ID
• whether BYOK was enabled
• which providers you configured

I don’t see certain models

Some models may be excluded due to extreme costs that don’t make sense for book-length workflows.

Need help?

Use the support chat widget (bottom-right in the app), or email master@youbooks.com.

If you’re asking about a specific book, include your Project ID (you’ll find it on the book’s page).